Job Purpose
To support and maintain the organisation’s IT infrastructure, network, Microsoft 365 environment, endpoint devices, security systems and IT assets to ensure reliable and secure day-to-day IT operations.
Key Responsibilities
- Manage the Microsoft 365 environment, including Microsoft 365 Admin Center, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune and Microsoft Purview, covering user, license, access, device and compliance administration.
- Manage user accounts, access permissions, email, shared folders, security groups and related identity services.
- Monitor, configure and troubleshoot network infrastructure including switches, firewalls, Wi-Fi, VPN, VLAN and internet connectivity.
- Support Windows servers, Active Directory, file servers, backup systems and basic cloud infrastructure.
- Provide technical support for laptops, desktops, printers, software and other IT-related issues.
- Manage endpoint security, antivirus/EDR, security policies and device compliance.
- Perform IT asset management including device setup, tagging, allocation, replacement and lifecycle tracking.
- Conduct IT onboarding sessions for new joiners, including briefing on corporate IT systems, security requirements and acceptable use of IT resources.
- Provision and prepare required IT devices, peripherals, user accounts and system access for new joiners, in coordination with HR and relevant departments to ensure readiness by the employee’s joining date.
- Manage the procurement of IT hardware, software and licenses, including preparation of specifications, quotation evaluation, vendor coordination, and documentation for procurement, subscriptions, renewals and related approvals.
- Coordinate with vendors and service providers for maintenance, troubleshooting, warranty and infrastructure projects.
- Assist in implementation of IT projects such as network upgrades, device deployment, security solutions, server, cloud and infrastructure improvements.
- Maintain IT documentation, SOPs, network diagrams, asset records and system configuration records.
- Monitor and resolve IT incidents and service requests within the required service level.
- Support IT governance, cybersecurity, audit and compliance requirements where applicable.
- Receive, execute, complete and comply with all duties and tasks assigned by the immediate superior.
Qualification & Experience
- Degree in Information Technology, Computer Science, Network, Cybersecurity or related field.
- Preferably 3–5 years of experience in IT infrastructure, network or system administration.
- Hands-on experience with Microsoft 365, Active Directory, Entra ID and Windows environment.
- Good understanding of TCP/IP, VLAN, VPN, firewall, switching, Wi-Fi, DNS and DHCP.
- Experience with endpoint management, IT security, backup, asset management and user support.
- Experience in vendor management and IT procurement is an advantage.
Preferred Technical Skills
- Microsoft 365 / Entra ID / Intune / Purview
- Active Directory / Windows Server
- Firewall, switches, Wi-Fi and VPN
- Endpoint security / EDR
- Backup and file server
- IT asset and license management
- IT service desk / ticketing system
- Basic Azure / AWS knowledge
- PowerShell knowledge is an added advantage
Key Competencies
- Strong troubleshooting and problem-solving skills
- Good communication and stakeholder management
- Able to work independently
- Good documentation and attention to detail
- Able to coordinate with vendors and internal users
- Willing to learn and support new technologies
